Return and Refund

Our Returns Policy

At vapeuksupplier.uk, we want you to be completely satisfied with your purchase. We understand that sometimes things don't quite work out, so we've put together a clear and fair returns policy.

Unopened & Unwanted Items

We're happy to replace or refund any unopened and unwanted items within 14 days of you receiving your purchase. Please understand that for hygiene reasons, we cannot accept any item that has been opened or used.

Damaged Goods Policy

We strive to provide our valued customers with high-quality products. However, we understand that issues may occasionally arise with items you've purchased. To ensure a fair and efficient process for damaged goods, please review the following:

Eligibility for Refund/Replacement:

  • The item must have been purchased directly from vapeuksupplier.uk.
  • The request for a refund or replacement must be made within 1 business day from the date of delivery.

Proof of Damage:

To initiate a request for a damaged item, you'll need to provide clear and legitimate proof of the damage. This can include:

  • Clear photographs or videos clearly showing the damage.
  • A detailed written description of the damage.

Evaluation Process:

Once we receive your request and proof of damage, our team will thoroughly evaluate the information. We may need additional details or clarification, which we'll communicate to you promptly. The evaluation typically takes up to 14 days from the date we receive all necessary documentation.

Resolution Options:

If your request is approved, we offer the following:

  • Full Refund: You'll receive a full refund of the purchase price, including any applicable taxes or shipping fees, to your original payment method.
  • Replacement: In some cases, we may offer to replace the damaged item with an identical or similar product at no additional cost.

When a Refund/Replacement May Be Denied:

Requests may be denied if:

  • The proof of damage is insufficient or unclear.
  • The item shows signs of misuse, abuse, or neglect.
  • The damage is a result of normal wear and tear.
  • The request is made beyond the specified 1-business-day timeframe.

How to Initiate a Request:

To start a request for a damaged item, please contact our customer support team through our website. Be sure to provide all relevant details, including your order number, date of purchase, item description, and attach your proof of damage.

Please note that this policy specifically addresses damaged items. For other return inquiries (e.g., unopened items), please refer to our general returns policy outlined above.

We appreciate your understanding and cooperation with our policies. If you have any questions or concerns, please don't hesitate to contact our customer support team – we're here to help!