Shipping Policy

Shipping Policy for vapeuksupplier.uk

At vapeuksupplier.uk, we aim to get your vape products to you quickly and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Processing Time

Orders placed on vapeuksupplier.uk are typically processed within 1-2 business days, excluding weekends and public holidays. During busy periods or promotions, processing times may vary slightly.

2. Shipping Rates

Shipping rates are calculated based on your destination and the shipping method you choose. You can easily view the exact shipping costs during the checkout process before you complete your purchase.

3. Shipping Methods

vapeuksupplier.uk offers various shipping options, including standard and expedited services. Estimated delivery times and available methods will be clearly displayed at checkout.

4. Shipping Locations

We currently ship within the United Kingdom.

5. UK Delivery Rates

  • Standard Delivery (3 to 5 Working Days): £9.00 GBP
  • Express Delivery (1 to 2 Business Days): £14.99 GBP
  • Next Day Delivery (Order before 2 PM): £19.99 GBP

6. Non-Refundable Shipping Fees

Please note that shipping fees are non-refundable. If you return an item, the original shipping cost will not be reimbursed. This applies to both standard and expedited shipping fees.

Parcel Delivery Policy

At vapeuksupplier.uk, we prioritise the timely delivery of your parcels. However, once your order is handed over to our trusted delivery partners, such as Royal Mail and DPD, we are not responsible for lost parcels. These carriers provide tracking services and will send you updates via messages and emails regarding your parcel's arrival time. The primary responsibility for safe and timely delivery lies with them.

In the unfortunate event of a lost or significantly delayed parcel, we will gladly collaborate with the delivery partner to investigate and support you. However, any resolution and compensation will follow the delivery partner's specific policies.

Our Parcel Delivery Policy is subject to periodic review and updates, which we will communicate on our website. For any parcel delivery inquiries or assistance, please contact our customer support team.

Other Important Shipping Information

  • Order Tracking: Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information. This allows you to monitor your shipment's progress in real-time.
  • Address Accuracy: It is your responsibility to provide accurate shipping information. vapeuksupplier.uk is not liable for any delays or issues that arise from incorrect shipping details provided by the customer.
  • Undeliverable Packages: If a package is deemed undeliverable due to an incorrect address or other issues on your end, you will be responsible for any additional shipping costs incurred for re-shipment.

Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at [Your Contact Email Address, e.g., info@vapeuksupplier.uk].

Note: Our shipping policies are subject to change. We advise customers to review this policy regularly for any updates.